Sony, five days ago quietly issued a product advisory for three of its SD card product lines that could potentially corrupt your video footage when used. The beautiful thing about this advisory is that Sony will replace the cards for free if your serial number is affected.
Dan carr at Shuttermuse first spotted this notice refers to three affected products: The regular SF-M cards, the TOUGH SF-M series, and the TOUGH SF-G series. The notice states that: “data on [these cards] may be damaged or data may not be recorded correctly when shooting video on a camera in [the advertised V60/V90] video speed class mode.”
No further details about the issue with these cards have been offered by Sony except that they will be offering free replacements from June 11th, 2020 through to March 31st, 2022 “subject to the limited warranty that accompanied the SD memory card.”
To find out if your card is affected, flip it over and look for a star mark on the bottom left of the card. That mark means your card is not affected, no matter which of the three product lines its part of. If your card doesn’t have this star mark, you can determine whether or not it’s affected by following the guidelines below:
FOR Regular SF-M Series Cards
FOR SF-M Series TOUGH Cards
only SF-M cards with “V60, R:277MB/s, and W:150MB/s” written on the front are affected
FOR SF-G Series TOUGH Cards
For those with affected cards, Sony requests that you use their chat support—do not contact the retailer—and the company will facilitate a return-and-replace. According to Carr, who went through the process, you should be ready to provide:
- SD card model number
- SD card serial numbers
- Date of purchase
- Place of purchase
- Your shipping and contact details
To learn more about the replacement program, visit the Sony support website.
Source Peta Pixel
Featured Image Fstoppers
